Our policies and FAQs
Our services remain open and treating patients. If you, and the people you live with, don't have any coronavirus symptoms then it's fine to attend appointments. If you have a new, continuous cough or a fever, you should stay at home for seven days from when your symptoms started and ask us to rearrange your appointment. Similarly, if you live with someone who has symptoms, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms, and ask us to rearrange your appointment. Please always check the very latest advice online here before leaving home for your appointment.
Circle Reading Hospital is conveniently located on Drake Way behind the Reading Hilton Hotel, with easy access from the A33, M4 Junction 11 and Reading town centre.
Circle Reading Hospital
100 Drake Way
For sat nav please use postcode: RG2 0GQ
At Circle Reading Hospital, we offer free parking to patients and visitors. Please note that the car park can get extremely busy, so please arrive in plenty of time before your appointment. If you are using sat nav please use the postcode RG2 0GQ. This will direct you to the Hilton Hotel. Circle Reading is approximately 100 metres further down Drake Way. The entrance to the hospital and car park is on the left behind the building.
From the M4: Exit at Junction 11 onto the A33 towards Reading. Continue on the A33 (straight over 3 more roundabouts) until you pass the Green Park Business Park at the third roundabout. Continue on the long straight section of the A33 until you see the large green sign to Kennet Island. Move into the right hand lane before the traffic lights and turn right into Kennet Island. Then take the first right off Lindisfarne Way onto Drake Way. Go past the Hilton Hotel. You will then see the Circle Reading building on your left. The entrance to the hospital and car park is on the left beyond the building.
From Reading: Take the A33 out of Reading Town Centre, towards the M4. Continue on the A33 until you come onto a long straight section and you see the large green sign to Kennet Island. Turn left at the traffic lights into Kennet Island. Then take the first right off Lindisfarne Way onto Drake Way. Go past the Hilton Hotel so that it is on your right and continue past it. The entrance to the hospital and car park is on the left beyond the building.
By public transport
Circle Reading is served by local bus routes to Drake Way (the bus stop is Kennet Island Piazza opposite the Hilton Hotel), 40, 41, 50A, 50E and 51A.
The hospital is also conveniently located close to the Park and Ride at nearby Madejski Stadium.
If you are a self-pay patient, then the fees for your treatment or surgery will be discussed with you individually and a detailed written quote prepared for you. If you would like an estimate of the likely costs of surgery, please call our Enquiry Helpline on 0118 922 0026 and we will be happy to discuss this further with you.
Whether you are funded by your private health insurance, the NHS or are self-funding at Circle Reading we aim to ensure that the financial aspects of your visit to the hospital are dealt with efficiently, transparently and confidentially. The registration document which you sign upon arrival forms your contract with the hospital for services and facilities.
There are a number of ways to pay for treatment at Circle Reading, the main ones are:
- Through private or company supported medical insurance.
- Funding your own treatment through one of Circle Reading's self-funding options.
If you have health insurance we always advise that you check with your insurance company that the proposed treatment is covered by your policy prior to attending your appointment. Please have a look at the list of Private Medical Insurance companies that currently recognise Circle Reading.
We also recommend that you liaise closely with your insurance company throughout the course of treatment to ensure your treatment is eligible, as each provider has slightly different requirements.
When you come to the hospital please bring with you your Insurance Registration documents containing your membership number, a completed claim form (if applicable), and pre authorisation number. If required by your insurance policy, please make sure that your claim form has been signed by your GP.
If you do not have all of your insurance details with you, it may be necessary for you to settle your account in full upon admission to Circle Reading. In order to meet the admission requirements of many insurance companies, we may need you to provide the date when your symptoms first developed and the date that you subsequently visited your GP.
We have agreements with many insurance companies and the hospital will invoice them directly. However if you receive any invoices from your Consultant after discharge, you will need to forward these to your insurance company for payment.
Many insurance companies have an excess payment policy and it is advisable to check if there is any excess that you will be liable to pay for any treatment.
Please note that take home medicines (apart from your own medication which is returned to you) and physiotherapy aids are not covered by medical insurance and you will therefore be presented with a bill where applicable.
If you are not covered by medical insurance and are self-funding the cost of your treatment, you will be required to pay the agreed cost in full prior to your admission. If you are being admitted under any of the hospital's self-funding options you will receive a detailed quote - including our Terms and Conditions - in advance of your treatment. This quote will identify what you need to pay and exactly what is included or excluded from this price.
Senior Information Risk Owner (SIRO)
Patients and partners should look to the SIRO as the focal point for the control of information risks and incidents. The SIRO’s main concern is the management of all of the information assets within Circle. Their role also looks to foster a culture for protecting and using data.
The SIRO is accountable to the Board of the organisation.
The SIRO for Circle Health is Andrew Pope. He can be contacted at Siro@circlehealth.co.uk
The Caldicott Guardian advises the SIRO in matters of patient confidentiality and information handling. If there is uncertainty in the use of a patient’s information, the Guardian will advise on approaches to best practise in these situations.
They play the role of the conscience of the organisation. The SIRO will consult with the Guardian where appropriate when conducting information risk reviews which comprise or contain patient information.
The Caldicott Guardian for Circle Health is Lisa Carroll. She can be contacted at Caldicottguardian@circlehealth.co.uk
Depending on your private health insurer, you may need a GP referral to claim on your insurance. In the first instance, we would advise you contact your private healthcare insurer for further information.
If you are paying for yourself, please call 0118 922 0026 or email email@example.com for a no-obligation quote.
We know how important it is that your friends can visit you in hospital, that is why we don't have restricted visiting hours and they are welcome to visit us at any time.
Yes, a visitors car park is located directly in front of the hospital. This is free of charge to patients and visitors. Please note that the car park can get extremely busy, so please arrive in plenty of time before your appointment.
Yes we have a café in the main atrium of our hospital.
Opening at 7am we offer an extensive range of breakfast choices, as well as tea, coffee and soft drinks and refreshments throughout the day.
At lunchtime we offer freshly made sandwiches and paninis, as well as hot lunch choices.
Yes. Our 30 private bedrooms are furnished to a highly comfortable standard with an en-suite, walk-in shower room and pull-out guest bed so a partner or parent can stay for free - simply paying for their meals. However, the Rehabilitation unit charges visitors £80 per night, which includes breakfast and dinner.
There are no restrictive visiting hours so your guests are very welcome to visit you at any time of day or night.
Friends and relatives can contact the nursing ward directly on 0118 922 6837 to speak to our inpatient nurses about loved ones' recoveries.
Yes, payment by credit or debit card can be made by telephone prior to your admission.
Yes, payment by personal cheque is accepted but must be received 10 days before your attendance to enable the cheque to clear.
Some patients may be required to fast before they receive treatment. That is, not to eat or drink anything over a given length of time. Any such instructions should be on your appointment letter. You can ring and speak directly to Circle staff to confirm if this applies to you.
If you would like to visit the hospital before your admission please feel free to call the hospital and our staff will be delighted to arrange a suitable time to meet you and show you around the hospital. Please contact us on 0118 922 6888.
After your appointment is scheduled at the hospital, you may receive a health questionnaire if you have not completed one already. Please complete the questionnaire as soon as possible after receipt and return it to us in the accompanying self-addressed stamped envelope or online if available.
When we receive your completed health questionnaire, our nursing staff will review it to ensure that no additional tests are required before your scheduled treatment. We may in some cases decide that we need to complete a further assessment either by telephone or in person prior to your scheduled appointment. We will contact you to arrange the telephone assessment or pre-operative assessment appointment ahead of your scheduled appointment.
We believe that a caring, calm environment promotes a speedy recovery. Each In-patient room offers en-suite facilities and state-of-the-art technology which provides access to music, television, films and the internet. Working together with your Consultant and care team we will do everything to ensure that your stay is as comfortable and restful as possible.
We make every effort to ensure that you are as comfortable as possible during your stay. We will provide you with all of the conveniences you would expect, including fresh linen, bath and hand towels. However, should you be staying with us for more than a day, it is advisable to bring the following items with you:
Toiletries such as:
- Hairbrush, comb and shampoo
- Slippers (preferably non slip)
- Some casual, loose fitting clothing to wear during the day
- Dressing gown
If you are taking any medication please bring them in with you in their original, labeled containers as dispensed by your chemist / pharmacy.
- Tablets and capsules
It is also important to let us know about any homeopathic or herbal preparations you may be taking.
We will also need to see any written instructions supplied by your doctor such as a repeat prescription form.
You may be asked to stop taking certain medications when coming in for surgery by the pre-assessment nurse following instruction from your consultant and/or anaesthetist. If you are advised to stop taking any medication we would ask that you still bring this medication with you to ensure that the clinical team are able to compile an accurate record of your current medication.
If you are being admitted to the hospital for Day Care, you should dress casually and avoid restrictive clothing. You will not need nightwear but may want to bring some slipper
Property may be handed into our hospitality staff for safe keeping. There is no need to bring food with you as snacks and drinks are provided for patients in our Day Care Unit during or after treatment
All patients are entitled to be accompanied by a chaperone. Please call us in advance of your appointment or ask at reception upon your arrival.
Circle Reading is pleased to confirm that we are compliant with the Government's requirement to eliminate mixed-sex accommodation, except when it is in the patient's overall best interest, or reflects their personal choice.
We have the necessary facilities, resources and culture to ensure that patients who are admitted to our hospital will only share the room where they sleep with members of the same sex, and same sex toilets and bathrooms will be close to their bed area. Sharing with members of the opposite sex will only happen when clinically necessary (for example where patients need specialist equipment such as in ECU - enhanced care unit) or when patients actively choose to share.
If our care should fall short of the required standard, we will report it. We will also set up an audit mechanism to make sure that we do not misclassify any of our reports. We will publish the results of that audit in the Board Quality and Performance report.
Yes, our hospital is fitted with an induction loop.
Smoking is prohibited within the hospital premises.
Coming into hospital is always an opportunity to consider giving up smoking, it may be useful to discuss nicotine replacement therapy with your GP and/or pharmacist prior to your admission.
Yes, internet services are available throughout the hospital for patients and visitors.
Each inpatient room offers access to music, television, films and the internet.
Circle Reading Hospital is registered with and regulated by the Care Quality Commission (CQC) to deliver the regulated activities of treatment of disease, disorder or injury, surgical procedures, diagnostic and screening procedures. We are required to comply with the high standards they set for quality and safety in hospitals.
Our current CQC rating is "Good". Read the latest inspection reports.
An operation, however minor, is a serious event and we understand that this can make our patients feel nervous. However, we work hard to ensure all our patients receive the best possible outcome first time round.
Consequently, unplanned returns to our own theatres within 30 days of surgery are measured on a monthly basis. In the 12 months up to February 2018, Circle Reading Hospital had 3 unplanned returns to theatre.
We know our patients are concerned by what they read about healthcare associated infections, like MRSA, which is one of the reasons why we strive to provide the very highest standards of care.
Because of the stringent approach Circle takes to infection prevention and control, in the last 12 months across our hospitals we have had zero reported cases of bloodstream infections for MSSA, MRSA, E. Coli and C-Diff.
Since opening in August 2012, Circle Reading has had zero cases of healthcare-acquired C.difficile.
At Circle Reading Hospital, patient feedback matters to us. Every patient is asked three questions - What did we do well? What could we do better? Would you recommend us to family and friends?
We review the feedback each month and follow-up actions are introduced and implemented in order to improve your experience. In September 2017, 98.24% of patients said they would recommend Circle Reading to friends and family.
See below for all the patient feedback we have gathered so far, we hope you enjoy reading the comments and views of our patients.
Patient feedback - September 2017
Patient feedback - August 2017
Patient feedback - July 2017
Patient feedback - June 2017
Patient feedback - May 2017
Patient feedback - April 2017
Patient feedback - March 2017
Patient feedback - February 2017
Patient feedback - January 2017
Patient feedback - December 2016
Patient feedback - October 2016
Patient feedback - September 2016
Patient feedback - August 2016
Patient feedback - July 2016
Patient feedback - June 2016
Patient feedback - May 2016
Patient feedback - April 2016
Patient feedback - March 2016
Patient feedback - February 2016