Online booking terms

Online booking terms

Circle Health online booking terms and conditions

Terms of contract

Please read these online booking terms and conditions carefully. These terms cover services Circle provides, or are arranged by Circle on behalf of Consultants who practise at Circle, and are booked online.

Please read these terms alongside our private patient terms & conditions, private patient privacy notice for our Reading hospital or Bath hospital and website privacy policy; any defined terms in the private patient terms and conditions shall have the same meaning when used in these terms.

These terms are incorporated into the private patient terms & conditions and, along with the private patient privacy notice, website privacy policy and declaration below, form part of the contract for patients who book online.  If these terms conflict or contradict with the private patient terms & conditions then these terms shall take precedence.

Circle may update these terms and conditions from time to time, however, changes will only apply to any new appointment and you will be asked to agree to any new terms before they become effective.


Circle’s online booking service relates to your initial outpatient consultation with a Consultant or physiotherapist. Any follow-up appointments will need to be arranged with a medical secretary for an appointment with your Consultant or directly with the hospital physiotherapy department as appropriate.

You must be 18 years of age or older and only be booking an appointment for yourself, not on behalf of anyone else. 

IMPORTANT – PLEASE READ.  Whether or not employed by Circle, Consultants involved in your care are independent practitioners. Accordingly, Circle will not be liable for any act or omission of a Consultant; the Consultant will be responsible for the care he or she provides you.

Specific details of your booking, along with your Consultant Treatment Letter, will be sent to you before your appointment.

Paying for your own treatment

If you are paying for your own treatment, the price will be displayed once you have selected an appointment date and time. By booking an appointment, you agree to pay the fee shown.

In the case of appointments with Consultants, payment for the initial consultation is arranged directly with the Consultant. This is usually payable after the consultation has taken place.

In the case of physiotherapy, payment will be made to Circle. Unless otherwise advised, this will be payable on the day of your appointment.

Using private medical insurance

If you are booking an appointment using private medical insurance, you will need your insurance membership number and authorisation code for treatment to complete the booking. Please contact your insurer directly if you have any questions. You can check our list of insurers here in advance to make sure you can book online.

Please note, as a privately insured patient it is your responsibility to check the level of cover and confirm with your insurer or sponsor that your treatment at Circle is covered by your policy. This includes any additions to your treatment such as blood tests and imaging, equipment or medication provided during an outpatient consultation. If any part of the treatment is not covered under your insurance policy, you will be required to pay for it.

If you receive any treatment during an outpatient consultation, insofar as this is not covered by your insurer or sponsor, you will be sent separate invoices from both the treating Consultant and Circle.

Cooling off period

If you book within 14 days of the date of your appointment then you agree to waive the benefit of the standard 14 day 'cooling off period' where you would otherwise be entitled to cancel and receive a full refund of any appointment fees paid.


Please contact Circle’s booking team as soon as possible if you need to cancel or rearrange your appointment.

Cancellation within 24 hours of your appointment may result in a fee from the Consultant you booked with. Such cancellation terms for your consultant will be contained in your Consultant Treatment Letter sent to you beforehand.


By booking an appointment online at Circle you confirm:

  • The information provided is, to the best of your knowledge, accurate and complete.
  • When you are paying for your own Consultant treatment and book an online appointment, you understand that payment for the initial consultation will be arranged with the Consultant directly.
  • You understand that where your appointment is with a Consultant, they are directly are responsible and liable for the care they provide you.
  • You understand that by booking an appointment online, Circle may contact you using the details you have provided in order to discuss your care or appointment booking. This may be from a Circle employee or a relevant medical secretary involved in booking appointments for particular Consultants.
  • You have read and understand these online booking terms and conditions, private patient terms & conditions, private patient privacy notice for our Reading hospital or Bath hospital and Circle’s website privacy policy.

Get in touch

If you have any questions, or if you would like to book an appointment over the phone, please contact us using the details provided below:

Circle Reading Hospital: 0118 922 0026
Circle Bath Hospital: 01761 422 288

If you would like to contact us by email, please get in touch via

Fast track your treatment

Just enter your details below and we'll ring you to provide a quote or answer your questions. We will use your personal information to process your enquiry and contact you with relevant information. For further information, please see our website privacy policy.

020 3613 6779

Circle Health Group, 1st Floor, 30 Cannon Street, London, EC4M 6XH