Online booking insurers

Online booking insurers

Circle Health online booking – information for insured patients

I have private medical insurance. Can I book online?

You can book an appointment online with Circle Health if you are covered by one of the insurers listed below. You will then need your membership number and pre-authorisation code in order to complete the booking.

  • Aetna
  • Allianz Worldwide Care
  • Aviva
  • BUPA (BUPA International and BUPA Limited)
  • Cigna
  • CS Healthcare
  • Healix
  • National Friendly
  • Saga
  • The Exeter Friendly Society Limited
  • The Permanent Health Company (PHC)
  • Vitality Health
  • Willis Towers Watson
  • WPA

Membership number

Before booking an appointment online, you will need to have your private medical insurance membership number to hand. This may also be called your policy number, and is your unique identification number given to you by your insurer. This will usually be found on documentation they have sent to you. Your insurance company will be able to help you confirm this number if you are not sure.

Pre-authorisation code

You will also need pre-authorisation (approval) from your insurer to complete an online booking. You may then need pre-authorisation for various other stages of your treatment. For example, for an appointment(s), surgical treatment(s), test(s) and scan(s) etc. This is often to check they are medically necessary and covered in your policy. Sometimes this is also referred to as prior authorisation, prior approval or pre-certification.

Depending on your policy, you may have approval from your insurer for just your first outpatient appointment only. Alternatively, this may include approval for any tests or scans your consultant refers you for. You can check your policy document for details or call your insurer to confirm.

Similarly, if you need surgery you will usually have to get additional approval from your insurer before your treatment is booked in. Don’t worry though, your insurance company will be able to talk you through the process and our private patient enquiry team is on hand if you have any questions.

Get in touch

If you have any questions, or if you would like to book an appointment over the phone, please contact us using the details provided below:

Circle Reading Hospital: 0118 922 0026
Circle Bath Hospital: 01761 422 288

If you would like to contact us by email, please get in touch via



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020 3613 6779

Circle Health Group, 1st Floor, 30 Cannon Street, London, EC4M 6XH