Bath private hospital celebrates its 9th birthday
Since opening its doors nine years ago, the hospital has been upheld as a national example of excellence for its clinical care, management structure and design. Located on the outskirts of the city centre, Circle Bath Hospital prides itself on providing a number of surgical and non-surgical treatments across a range of clinical specialities.
Circle Bath was the first hospital in the world to be designed by highly-regarded architect, Sir Norman Foster. The building itself is impressive having won the Best Building award for a national industry body (Construction Building awards). The hospital also featured on the BBC Culture Show exemplified for its culture and environment. It’s clear to see why, when entering the hospital, its grand atrium initially makes you question whether you’ve stepped into a hotel rather than a healthcare facility.
The innovation and attention to detail go beyond the front desk. It was the first hospital in the UK to implement Digital Theatres connected to PACS (medical imaging storage technology). This enabled all patient images to be viewed in the same location (Theatre) and Circle Bath was the first hospital regionally to have fully-integrated digital theatres, with highly flexible data, audio and visual capabilities.
Nine years on the hospital continues to invest in innovative technologies; this year will see the introduction of robotic-assisted surgery for self-paying patients seeking high precision hip and knee replacement surgery.
“We will continue to innovate and push the boundaries in healthcare. Circle Health has built its reputation on extensive clinical engagement and excellent clinical outcomes. Over the past decade, at our hospitals across the UK, we have refined the tools, culture and structures needed to free-up doctors and nurses enabling them to focus on patients. Quality of care is our top priority,” says Claire Gurrie, Hospital Director, Circle Bath Hospital
Circle Bath’s founding partners knew they wanted the hospital to offer a genuine point of difference when it came to the patient experience, so they looked outside of the healthcare profession for partners who could implement this vision into the hospital’s day to day running. They appointed a hospitality team with a passion for delivering outstanding customer service. Their enthusiasm and commitment set the benchmark for every individual who works at the hospital and subsequently the hospital was awarded the Best Service award with The Bath Chronicle. Sarah Jones, who leads the hospitality team, can still be found looking after both staff and patients at Circle Bath today.
“The patient is at the centre of everything we do. We believe that the hospitality offered at Circle hospitals has encouraged a step change in healthcare. We strive to deliver over and above the expectations of our patients, from the level of care to bedrooms with stunning views to the quality of food provided. Nothing is too much trouble when it comes to our patients. We listen to feedback and strive to implement improvements where possible,” explains Sarah Jones, Hospital Services Lead
The desire for quality is embedded into Circle Bath’s facilities, staff and processes. The hospital is nationally-acknowledged for clinical excellence, through NHS patient-reported outcome data (PROMS). Circle Bath was also awarded Outstanding for care by the Care Quality Commission (CQC) following the latest clinical audit.
The hospital opened with 80 consultants and 150 staff members. The consultant base has now grown to 140 and staff numbers have almost doubled to 292 with 39 of the original staff members still with the hospital. Patient appointment numbers have grown by 216% from 26,000 per year in 2010 to well over 80,000 patients appointments last year. More and more people are choosing to be seen and treated at Circle Bath Hospital.
Consistently, 98.9% of patients* have said that they would recommend Circle Bath to family and friends. If you’re interested in finding out more about treatment at Circle Bath Hospital then please get in touch by calling the hospital enquiry line on 01761 422288 or using their online enquiry form.
*Refers to data collected from January 2013 until January 2019 representing 27,721 feedback cards.