Attending hospital during the coronavirus pandemic
Steps we've taken to keep you safe
The safety of our patients and staff is our top priority. The coronavirus pandemic has led to substantial changes in our way of life, and crucially in adding additional safety measures in how healthcare is provided.
We have been closely following national guidance and best practice to update our hospital processes, infection control measures, hospital room layouts and staff training to ensure we are doing everything we can to help.
We have been working with colleagues in the NHS and other independent hospital providers to understand the best ways to make our patients’ journey safe and less stressful.
Here's some further information about what you can expect when attending hospital, and steps we've taken to ensure the safety of both you and our staff.
When arriving at the hospital, everyone will be greeted by a member of staff at the entrance to have a temperature check. The team will also ask you a few questions, give you some hand sanitiser, and also a face mask to wear in the hospital.
All of our staff will be wearing PPE (personal protective equipment), so your consultant or physiotherapist will typically be wearing a mask, protective gown and gloves when they greet you. If you're finding it difficult to hear or understand what is being said through the mask, please just let them know so they can repeat what they just said, or find another way to communicate.
If you have any questions or concerns, we are here to help. Please just ask a member of staff who will happy to help you.
We have been closely following national guidance to implement a range of additional safety measures to protect our patients and staff during the pandemic. We strictly adhere to high standards of cleaning, infection prevention and social distancing, and our staff wear appropriate personal protective equipment (PPE). Our housekeeping teams are working tirelessly to ensure that our hospitals are as clean as possible and it is likely you will see them cleaning during your visit.
We aim to provide you with clear guidance and support, but are here to help if you have any questions or concerns. Please call 0118 922 6888 to speak to the team at Circle Reading Hospital, or 01761 422 222 for the Circle Bath Hospital team.
We are continuing to support the NHS during the pandemic, yet we are now able to offer private treatment in our hospitals as well. Most of our services are now back up and running, all having been assessed with additional safety measures and procedures in place.
You can book an initial consultation (either virtually or face-to-face) as well as scans, physiotherapy and other treatment you may need.
Call us on 020 3370 2001 to book a consultation, or to get in touch with the team to ask a question.
We know you may be feeling apprehensive about visiting hospital at the moment, so you have the option to book a virtual consultation with a specialist from home if you prefer. You can arrange a video call or telephone appointment with consultants and therapists, so please get in touch to discuss which option would suit you.
We are able to offer consultations covering a wide range of specialities, so please call 020 3370 2001 to find out more.
After your consultation
The first step for you will be a telephone, video, or face-to-face consultation with your consultant who will discuss with you the benefits and risks of surgery as part of your shared decision-making, before going ahead with your procedure. This will include consideration of any risk to you from delaying treatment. If you are in a high-risk group for contracting COVID-19, or if you have serious underlying medical conditions, it may be suggested that your procedure is deferred until later, when it would be safer for you.
Helping you to prepare for your procedure
If you have concerns about the timing of your procedure, it’s important that you express your concerns to your consultant. You might want to ask about:
- the benefits and risks of the procedure
- the risks of catching COVID-19
- your risk from any pre-existing medical conditions
- the possible side effects of the proposed procedure
- alternative options for treatment, including non-surgical care or no treatment
- advice on your lifestyle patterns that may reduce your risk of complications after surgery or may change the progress of your condition
- any further treatment after the procedure that will be required (e.g. physiotherapy) and how you will access it.
Before your procedure
If you are being admitted for an operation you will be asked to self-isolate for an appropriate period and undergo a COVID-19 test prior to your admission. To enhance your comfort and safety, you will be offered a single bedroom if you need to stay overnight. The hospital team will get in touch with you to explain everything you need to know, and there will be plenty of opportunities to ask any questions you have about the steps before your treatment.
For your visit:
To help stop the spread of coronavirus, we need to limit the number of visitors in the hospital. Therefore, please only bring someone who is directly assisting with your healthcare needs.
Please arrive at the hospital as close to your appointment time as possible. Please try not to arrive too early.
We will provide you with a face mask and hand sanitiser when you arrive at the hospital. The team will also perform a temperature check and just ask you a few questions.
Download our guides:
If you would like more information on what to expect during your visit to one of our hospitals, please download the guides below:
Here to help
Our team is here to help you, so please get in touch if you have any questions. We’re always happy to listen to any concerns you may have, provide guidance and information you require and support your wellbeing.