Circle Bath rated ‘Outstanding’ for caring by Care Quality Commission


Circle Bath Hospital has been rated ‘Outstanding’ for the Caring domain, one of five that is assessed by national regulators, the Care Quality Commission (CQC).

The CQC praised the “outstanding care provided to patients…who were given time and information” with staff going “above and beyond their duties to ensure patients experienced high quality care.” The regulators praised a strong “person-centred culture” where staff are “encouraged and empowered to drive improvement”, consistently exceeding patient expectations.

Circle Bath was commended for its “clear vision and quality strategy” to deliver the highest standard patient care. Staff and management alike adopt a set of overarching principles known as the Credo, where safety and quality are top priorities. Each and every member of staff has an individual voice and is bought into the hospital’s founding value that good enough never is.

Paul McGaughey, Hospital Director said: “I am pleased the CQC has recognised that staff continuously go above and beyond to provide the best possible patient care. This was evidenced during the recent comprehensive and robust inspection.

“I am incredibly proud of the fantastic staff and Consultants we have here at Circle Bath. All of us at the hospital want to use this report to continuously improve and to adapt to our patients’ changing needs.”

Overall, the hospital has been rated ‘Good’ by the CQC. This means that all of the domains (Caring, Safe, Effective, Responsive and Well-led) achieved a ‘Good’ or higher rating. 

Paul Manning, Consultant Orthopaedic Surgeon and Director for UK Circle Hospitals said: “A rating of ‘Outstanding’ for Caring and an overall ‘Good’ from the CQC for Circle Bath means that all hospitals within the Circle Health Group have been rated ‘Good’.

As we begin building another state- of-the-art Circle hospital in Birmingham, this unprecedented achievement highlights the ever continuing commitment to excellent patient care which is at the core of Circle Health.”

Circle Reading and Nottingham NHS Treatment Centre were both rated as ‘Good’ in recent inspections, with Nottingham also achieving an ‘Outstanding’ for Surgery.