What is Physioline?

Physioline is a telephone-based physiotherapy assessment and advice service. This is run by a team of experienced musculoskeletal (MSK) physiotherapists who will talk to you about your symptoms and advise you on the best management for your condition. This could range from advice and exercises to self-management of your symptoms (you may be directed to a website showing you specific exercises or sent leaflets in the post). Following this telephone assessment, you might also see a physiotherapist face-to-face or be referred to a hospital or clinic for further investigation.

Why am I not seeing someone face-to-face?

The vast majority of aches and pains do not have a serious cause and, with the right advice, can be resolved. A telephone appointment with a physiotherapist is a quick, convenient and effective way to discuss your condition. Rest assured, if your physiotherapist feels you would benefit from a face-to-face appointment or further investigations, they can arrange this directly with you.

How can you help me without seeing me?

Our specialist MSK physiotherapists have a wealth of experience treating a wide range of conditions. Many injuries have very common signs and symptoms which they are able to pick up on through detailed questioning. Most new or acute injuries do not require hands-on treatment. After receiving medical advice, getting the simple things right is often the key to good recovery. For instance, modifying your activities and knowing which exercises to do and when.

What will happen after the telephone appointment?

Following your telephone assessment, your physiotherapist will offer you guidance on the best course of management for your condition.

If your condition is expected to get better with time, your physiotherapist may place you on ‘SOS’ – this means that you will be observed over a period of time (e.g. 4-6 weeks) to monitor symptoms and progress. If you do not feel improvement during this period you can contact us directly for a further appointment. If the team feels you need some further advice, they may book you for a follow-up call. If your condition is more complex or severe then they may either refer you on to face-to-face physiotherapy or to our community MSK clinic for further assessment or investigation.

After the appointment, who do I speak to if I am not getting better or my condition gets worse?

If you have been placed on ‘SOS’ then you can contact us at any time during this specified period for further assistance. It is very important that you get back in touch with us directly as this will ensure you receive the care you need as quickly as possible. You should not return to your GP unless you have been discharged or develop new symptoms.

More information

For more information visit Our Services.

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