Our policies

Our approach. Your rights.

The private patient terms & conditions form part of a contract between you and Circle which consists of your registration form, the private patient terms and conditions, and your treatment letter. A copy of the current private patient terms and conditions will be sent to you with your treatment letter and further copies are available at the hospital.

If you would like to visit the hospital before your admission please feel free to call us on 01761 422 222 or 0808 188 1880 and we would be delighted to arrange a suitable time to meet you and show you around Circle Bath.

Circle Bath places a high level of importance on effective communication with the patients who attend the hospital. Consultants will fully explain treatment options at the time of consultation.

Information leaflets covering all of the procedures and services offered by Circle Bath are also available in patient areas and on request from staff. These leaflets can be sent to your home address prior to admission to hospital if you prefer.

Every patient has the right to make his/her own decisions regarding medical treatment and care. In order to make decisions, the patient is entitled to have full information about the treatment options, identified risks and the intended outcome of any treatment / procedure. The consent may be written, verbal or non-verbal dependent on the requirement for consent. If you feel that you have had insufficient information regarding your treatment or procedure, please speak to a member of the nursing team before your procedure takes place.

Please be assured that, under our Confidentiality Policy, your personal details will not be disclosed to any third party without your specific permission. (Except under legislative requirement or where an information sharing agreement exists such as with another healthcare provider or your insurer)

Our policy on Confidentiality can be made available to you on request.

All patients have the right to request a chaperone to be present at any time during their stay or for any element of their treatment or consultation. For further information, please speak to a member of staff.

Under the Access to Medical Records Act 1996 you have the right (with certain conditions) to view your medical records. If you wish to view your medical records you should inform a member of the nursing staff who will make the necessary arrangements with the Nurse Lead. Access to clinical records is provided in line with statutory requirements and policy as follows:

Access to Consultant Records

Permission of the consultant must be obtained before access is permitted. Access to the patient's medical record may be refused if the consultant considers that:

  • To allow access would seriously harm the physical or mental well-being of the patient or any other individual.
  • Access would disclose information relating to or provided by another person who can be recognised from the information. This does not apply if the third party has given their permission.
  • The record was compiled before 1 November 1991 unless earlier information is required to make sense of a current entry.

If a consultant refuses to allow a patient access to their medical records this will be clearly documented in the nursing records and the consultant will inform the patient with an adequate explanation either verbally (preferably) or in writing

Access to nursing or hospital records

Patients are allowed free access to their nursing records. Any questions or issues relating to entries in the nursing records will be dealt with by a senior nurse.

Senior information risk owner (SIRO)

Patients and partners should look to the SIRO as the focal point for the control of information risks and incidents. The SIRO’s main concern is the management of all of the information assets within Circle. Their role also looks to foster a culture of protecting and using data. The SIRO is accountable to the Board of the organisation.

The SIRO for Circle Health is Andrew Pope. He can be contacted at siro@circlehealth.co.uk

Caldicott guardian

The Caldicott guardian advises the SIRO in matters of patient confidentiality and information handling. If there is uncertainty in the use of a patient’s information, the guardian will advise on approaches to best practice in these situations.

They play the role of the conscience of the organisation. The SIRO will consult with the guardian where appropriate when conducting information risk reviews which comprise or contain patient information.

The Caldicott guardian for Circle Health is Lisa Carroll. She can be contacted at caldicottguardian@circlehealth.co.uk

The EU General Data Protection Regulation (GDPR) puts in place enhanced regulations regarding the processing of personal information and applies to both manual and computer records. Your signature on the registration form which you will be given on arrival will confirm that you have read and understood the Data Protection Statement on the form, and Circle’s Patient Privacy Notice has been made available to you. The Patient Privacy Notice sets out details of the information that Circle may collect from you and how that information may be used. To obtain a copy of the personal data held by Circle, you will need to apply in writing to Circle’s Data Protection Officer.

Data Protection Officer

The Data Protection Officer ("DPO") helps ensure that the Circle complies with data protection law. The DPO can be contacted by:

    • Email: dpo@circlehealth.co.uk
    • Post: Data Protection Officer, Circle Health, 32 Welbeck Street, London, W1G 8EU

If you would like further information about any of the matters covered by Circle’s Privacy Notice or have any other questions about how we collect, store or use your personal information, please contact the DPO using the details above.

We recognise that everyone has individual circumstances and needs and we use this as the basis for planning your care. Please make staff aware of any special requirements you may have.

Please make sure that a member of clinical staff is made aware of any known allergy you may have.

It may be necessary either during or after certain surgery that you may require a blood transfusion. If you have concerns regarding blood transfusions or would want to refuse a blood transfusion please discuss these concerns with your nurse or consultant, prior to your surgery, as it will not be possible to ascertain your consent whilst you are under any form of sedation or anaesthetic.

In the rare event of an emergency we can assure you that our emergency team are fully trained and competent in life support. The Resident Medical Officer is fully trained and competent in both adult and paediatric advanced life support. We undertake emergency scenario testing on a regular basis to ensure that our team remain skilled in the area of emergency care.

The General Manager has attended advanced training in Child Protection and the Protection of Vulnerable Adults and is responsible for awareness training within the hospital. All staff who may be involved in the care, treatment or come into contact with children, adolescents or vulnerable adults will undergo training on induction and thereafter annually as part of their mandatory training programme. Consultants are required to provide evidence that they have also attended training for Child Protection and the Protection of Vulnerable Adults, or to attend the hospital's training sessions in these areas.

The General Manager is the named professional for Child Protection and the Protection of Vulnerable Adults. 

Welcome to our web-based patient guides. In these, you will find everything you need to assist you on your journey through Circle Bath as a patient.

View our Circle Bath Day Surgery Patient Guide.

View our Circle Bath Inpatient Guide.

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01761 422 222

Circle Bath Hospital, Foxcote Avenue, Peasedown St John, Bath BA2 8SQ

Good

Overall rating 24th April 2017