Useful information

Who can use these services?

Adults aged over 18, who have a musculoskeletal condition and have a GP in Bedfordshire.

How can I access these services?

Please ask your GP to refer you to the Circle Bedfordshire MSK service.

Can I self-refer to the Circle Bedfordshire MSK service?

Yes, for physiotherapy. If you are registered with a Bedfordshire GP you are able to refer yourself for physiotherapy. To self-refer, fill in the form below with as much information as possible and return to us as instructed. For any of our other services, please see your GP.

Download physiotherapy self-referral form

What happens at my appointment?

Your appointment will have been triaged to the practitioner who is best placed to assess your MSK healthcare needs. Your appointment will likely last for approximately 20 to 30 minutes.

Please bring a list of current medications you are taking and copies of the results of any other relevant investigations and tests you may have had recently. Having all the up-to-date information at your first appointment will help the clinicians manage your condition more quickly and get you the right treatment sooner.

You may bring a chaperone or interpreter to the appointment if you need one.

Wear clothing that you will be comfortable in, especially allowing access to the area that the clinician will need to examine.

What if I already know where I want to be treated?

Our patient choice team will call you to discuss the options available to you. If you already know where you want to be treated, please ask your GP to state your choice on your referral. We will endeavour to honour your choice, providing this meets the onward referral criteria.

Can I use my private healthcare insurance?

Although we aim to get patients seen in the shortest possible time, waiting times for private patients are often shorter. If you wish to use your private healthcare insurance, please speak to your GP or the patient choice team.

Self management

We strongly believe in helping people to take more control of their health both for the prevention of, and to manage, a wide range of healthcare issues, particularly chronic illnesses. There is increasing evidence on the beneficial effects for patients of learning how to deal with their own healthcare problems. Supporting self-management will be a core principle in our Bedfordshire MSK Service.

Benefits of self-management include:

  • a better knowledge of your condition and how the healthcare team can help you.
  • increased confidence in your ability to self-manage and make decisions.
  • skills to self-manage for life.
  • better quality of life.

Many musculoskeletal problems respond well to lifestyle changes such as weight loss and increased exercise, and we will be happy to support you to achieve these goals. Most musculoskeletal problems are exacerbated by being overweight, and/or not being active enough.

For more information please have a look at our self management area.

Caldicott Guardians and Senior Information Risk Owners (SIRO)

Senior Information Risk Owners (SIRO)

Patients and partners should look to the SIRO as the focal point for the control of information risks and incidents. The SIRO’s main concern is the management of all of the information assets within Circle. Their role also looks to foster a culture for protecting and using data.

The SIRO is accountable to the Board of the organisation. The SIRO for Circle Health is Kevin Bostock. He can be contacted at Siro@circlehealth.co.uk

Caldicott Guardian

The Caldicott Guardian advises the SIRO in matters of patient confidentiality and information handling. If there is uncertainty in the use of a patient’s information, the Guardian will advise on approaches to best practise in these situations.

They play the role of the conscience of the organisation. The SIRO will consult with the Guardian where appropriate when conducting information risk reviews which comprise or contain patient information.

The Caldicott Guardian for Circle Health is Lisa Carroll. She can be contacted at Caldicottguardian@circlehealth.co.uk

Compliments, comments, concerns and complaints

Your feedback makes a vital contribution to the continuous improvements we make, to ensure that you receive the best possible experience. If you have a compliment, comment, concern or complaint, please read through our guide which will tell you how to make it and what action we will take.

Quality Account Report

One of our founding beliefs at Circle, is that by providing information on our clinical results. You can read our 2016/2017 Quality Account here